Monday through Friday
8:30 a.m. to 5:00 p.m.
Saturday By appointment ONLY.
If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, if you need to reach us immediately TEXT US! your call will be returned by our next business day.
Our office is closed on all major holidays. Many of our cleaning staff still work on major holidays, excluding Thanksgiving Day and Christmas Day. If no one is available to perform your cleaning on a holiday, we will email or call you to reschedule at least one week prior.
Occasional newsletter emails are sent to our customers, usually quarterly. Our newsletters contain important updates on holiday closures, Weather (hurricane), interesting home management tidbits, and information on additional services.
Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 12 hours of the service.
If it has been over a month since the last cleaning with us, the cleaning will be charged at a 40% off your Deep-cleaning Price.
the cleaners work from a written list of priorities provided by the client and get as much done as possible. Priority lists are typically completed via email. We encourage our clients to over-book rather than under-book the number of hours for a first time or occasional cleaning. There is no risk in over-booking, because we only charge for the amount of time it takes to do the cleaning. We only have a 2 hour minimum. The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer. Please be as specific as possible on your priority list to ensure your cleaning is fit to your needs.
Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner.
If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 1/2 THE CLEANING RATE WILL BE CHARGE.If an open ended cleaning is cancelled less than 48 hours in advance, a cancellation fee of 1/2 YOUR CLEANING RATE will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.
On the rare occasion that Shine Quality cleaning services Must cancel a scheduled cleaning appointment with less than a 48 hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at $10.OO OFF.
On the rare occasion that Shine Quality cleaning services must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Shine Quality Cleaning Services reserves the right to adjust client
rates at any time. You will be notified 30 days prior to any price increases
When entering into an agreement for services with Shine Quality Cleaning Services, you agree not to solicit for hire any staff member introduced to you by hine Quality Cleaning Services for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to hine Quality Cleaning Services immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated.